Help & FAQs

Add what you’d like to your cart and choose Checkout. Enter your name, phone number and delivery address, and pick how to pay: Cash on delivery. We call or message you to confirm the order before it’s sent.

৳80 inside Dhaka city, usually 1–2 days. ৳130 outside Dhaka, usually 2–4 days. Savar, Keraniganj, Dhamrai, Dohar and Nawabganj count as outside Dhaka.

After you order you get a private order page showing its status. Keep the link, or use Track order with your order number and phone number.

Yes, until it’s handed to the courier. Contact us with your order number. If you’ve already paid by bKash or Nagad, we send the money back to the number you paid from.

In this browser, on this device. They stay after you refresh or come back later, unless you clear your browser data or use private browsing. They don’t sync between devices, and no account is needed.

Your cart always uses current prices and stock. If an item sells out or its available quantity drops, your cart is adjusted to match.

Start with your space, routine and budget, then read the care notes on the listing: adult size, lifespan, temperament and, for fish, water conditions and tank size. “Easy care” is a starting point, not a guarantee for every home.

A new aquarium needs a working biological filter before fish arrive. Test for ammonia and nitrite; both should read zero. Our care guides explain the cycle, and our setup service can do it for you.

Tell us about your tank using the form on the service page. We confirm the price and a date before anything is booked.